Refund & Cancellation Policy

This policy applies to the paid premium biodata download service offered through VivahBio.

Premium purchase

The applicable premium price is displayed before payment. Premium access is intended to unlock the paid download/service after successful payment verification.

Payment failure

If a payment fails or is cancelled before successful completion, premium access should not be treated as successfully purchased. If a temporary debit appears for a failed transaction, contact support with the transaction details.

Duplicate payment

If you are charged more than once for the same intended purchase, contact support with the relevant payment/order IDs. We will review the duplicate transaction and, where applicable, process an appropriate refund.

Technical issue

If payment is successfully verified but the promised premium download cannot be accessed because of a technical issue, contact support. We will first attempt to resolve the issue and, where appropriate, process a refund.

Refund requests

Email rahulk.mgr08@gmail.com with your payment/order ID, contact details used during the transaction, and a brief description of the issue.

Processing

Approved refunds are processed through the applicable payment/refund mechanism. Bank or payment-provider processing times may vary.

Last updated: August 2026